Right Conversation, Right People, Right Time

Throughout the Think Family, Work Family approach conversations are key.

We use the term conversation opportunities to describe the phone calls and meetings that take place between those working across Universal, Targeted and Specialist Services.

These take place when it is felt that the child’s needs are not being met and something else is needed to improve outcomes for the child.

In order to ensure that adults, children and young people are receiving the right service at the right time conversations need to be constructive. They must go beyond a discussion about concerns, to form part of a meaningful assessment and where appropriate, a plan to support the child, young person and their family. Conversations continue in order to inform the on-going planning and reviewing.  The advantages of this approach are:

  • Founded on collaboration and conversation

  • Promotes shared responsibility and flexibility

  • Recognises complexity of unique needs of each individual child and family

  • Reduces bias of individual professional and agency decisions through debate


Concerns Resolution Process

When having conversations (and working) with practitioners from other agencies there will at times be differences of opinion.

Disagreements can be a sign of developing thinking, and the value of exchanging ideas from different perspectives should not be under-estimated.

However, disagreements may disadvantage the child or family involved if they are not resolved constructively and in a timely manner.

When such disagreements occur practitioners should refer to and follow the Concerns Resolution Process, ensuring that quality conversations with line managers are key to supporting the process.

Click here for Concerns Resolution Process


Further information on Think Family Work Family

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