All delegates who fail to inform the LSCP of non-attendance at training or events, in accordance with the process below, will be charged irrespective of any exemption from charges.
This fee is to cover the administrative costs involved with providing the session.
Delegates will be expected to inform the LSCP 2 full working days* prior of a session taking place via email to LSCP.firstname.lastname@example.org if they are no longer able to attend a session that they have booked onto. Other forms of contact will not be accepted.
The place will then be offered to someone on the waiting list for that session.
If the delegate is not able to inform the LSCP 2 full working days* prior to the session taking place, their manager may find another appropriate** colleague from within their agency to take their place and inform the LSCP of this replacement as soon as possible. Please note, replacements may not always be possible for live online sessions.
If a replacement delegate is not provided and the notice period is less than 2 full working days* the non-attendance fee will be charged.
Charging for non-attendance or late notice cancellation will be a flat fee of £50 for all training sessions. Light Bites/Briefings will be charged at £25 per session and up to a maximum of £50 per day.
Non-attendance at conferences and other charged for events will require payment of the full event fee.
All delegates will be asked to provide invoice details at the point of applying for a session. These invoices will be sent out within 6 weeks of the event taking place.
Please note that if a service is in ‘exception’ which prevents delegates from attending they will not be charged for non-attendance. The LSCP must still be informed within one full working day*.
*LSCP working days are Monday to Friday, 9:00-17:00 (excluding Bank Holidays).
**An appropriate replacement would be someone with the correct level of prior training required. For example: someone who has already attended in-house introductory level training prior to accessing LSCP Working Together or specialist courses.
Delegates will also be classed as ‘non-attending’ if they do not complete their allocated pre-learning prior to the delivery date. This would include undertaking the stated pre-learning for the specific course and completing the Knowledge check with the required pass score. If delegates have not done this 2 working days prior to the commencement of the live online session they will be removed from the course and charged for the place that they have used, as they will have prevented any other delegates from being able to book this place.